How to Keep Your Restaurant Employees

Ensure Your Hires Stay For The Long-Term

Working in the hospitality industry, particularly in restaurants, could be demanding. From standing and walking for 8 to 12 hours a day to dealing with different types of guests, despite being an incredibly fulfilling profession being a restaurant worker can be tiring at times. And once restaurant employees get exhausted from work, they will become unmotivated and would not care enough to give your patrons their best service.

In order for your restaurant to have regular and satisfied patrons, you’ve got to ensure you are taking care of your employees first. Aim to keep your restaurant employees happy and motivated so they will stay with the company. Here are some practices to bring out the best in your team:

Keep communication open

Many employees leave when they are not well informed of what is going on, which is why having open communication is always the key to a healthy work relationship with your employees. Encourage your team to speak up and actually listen to them. A great way to do this is by having huddles. A short team huddle before service could help your restaurant team to be more communicative. It is one of the methods to keep your team updated, give feedback, and contribute suggestions. Try to brainstorm with them as well, they probably have helpful ideas since they are the ones working on the frontline.

However, it does not end to simply having conversations. You also have to be responsive; they need words followed by actions. They will get frustrated if they keep on asking for the same thing over and over. This will also make them feel that their voice does not matter. Although, I do understand that you cannot agree on everything they suggest. Still, it is always important to keep an open mind. Discuss it, debate it, and compromise.

Create a fun comfortable workplace

No one likes a cold, stagnant, and mechanical work environment. Make work exciting! Close the restaurant for a short while during the off-season and schedule team buildings and outings. It will also be thrilling to create small friendly competitions during service. Like for example, the server who sells the most number of today’s special, or the cook who plates a dish the fastest and cleanest wins a prize! This will definitely boost their confidence and will help build a positive work culture where employees can build a stronger foundation and long-lasting camaraderie.

Make sure to introduce yourself to them and ask their names. Call them by their first name, get to know them a little personally, but do not forget to respect their boundaries. Though it will be a nice gesture to remember their birthdays and celebrate them with them. Prepare a little gift or a cake for someone’s graduation, work anniversary, or promotion. Celebrate some holidays with them! Organize a Halloween, Christmas, and New Year’s party. It would be nice to build a small bond with them to relieve some awkwardness at work.

Make them feel you are one of them. Occasionally help them perform their tasks. Small tasks like wiping tables, cutting lemons, polishing glasses, or even washing dishes when you have some time to spare. It would also be great if you are the one who is actually teaching them how things are done. Remember to be approachable and be their mentor. Also, do not forget to give out compliments and appreciate their work.

Provide proper working conditions

Always consider the comfort of your employees. Give them a space to rest during break time. Enhance their energy by gathering everyone for a nutritious hearty meal before a shift. No one can truly function and work properly if they’re hungry or have been given a bland unappetizing staff meal. Also, keeping them well-fed will reduce the number of thefts in inventory.

Make workstations well ventilated, especially the kitchen. Equip them with the right tools to work with. Invest in high-quality equipment and technology to help your employees work efficiently, this will also make them eager to produce excellent products. Educate your employees on how to use and take care of the equipment properly. And regularly check on them if there is something to replace or update. Do not forget to install a first aid kit to immediately take care of emergencies.

Rotate everyone’s schedule so everybody gets a chance to work on the most desirable shifts. Give them a decent number of days off from work. Let them have days where they could truly be themselves. Enjoying a day with their family and friends. Focus on their hobbies. It is a way for them to have a clear happy mind that is ready for new days of busy dinner shifts.

Continuous learning

We should never stop learning. It gives us a sense of purpose and makes us better in anything that we do. Furthermore, the best employees stay loyal with you if they see a prosperous future in your company.

From the moment a new employee comes into your restaurant, make them feel welcome by teaching them your company values and standards. Organize orientations and training for newcomers to ensure that they are ready to provide restaurant guests quality service in accordance with your restaurant standards. Give them continuous training programs to improve their skills. Plan out informative seminars and field tours, these will make them excited to learn something out of their usual workplace.

Know your employees individually. You could discover the potential in them. Maybe you’ll find someone in your front-of-house team who is a home baker and would be interested to try it out professionally sometime. It would also be exciting to offer cross-trainings among the different departments in your restaurant. This is something for employees who would like to discover new things and venture out of their roles. It is also a great opportunity for them to learn new expertise and level-up.

Your top employees would not want to stay stagnant. They will crave education and growth. And they will surely stay longer in a company where there is constant learning. They will aspire to climb up the career ladder and aim to make the company develop as well. So, invest in your staff and grow with them.

Pre-taste food offerings

After giving them some training, it would be a great idea for your kitchen team to showcase what they have learned and create some excellent dishes for the menu. You could do some every day specials or an enticing 9-course tasting menu! While your bartender could also experiment with new cocktails. And every time you decide to change something on the menu and serve a new dish or drink, have your whole restaurant team pre-taste everything. Let the cook or the bartender share its ingredients and explain how the dish or beverage was made. This will help your servers to remember and describe the new offerings easily. They could also efficiently make suggestions and even recommend their menu favorites to the guests.

This will also help your team to stimulate their palates and discover new flavors. It is another way to make your restaurant staff to feel involved. After the tasting, ask what they feel about the new offering. Test their knowledge by asking what kind of wine the new dish could be paired with. Also, keep in mind to always be open to comments and suggestions.

Proper pay and benefit

Compensation would highly impact an employee’s performance and motivation. And a responsible employer would think of their employees’ worth. Investing in your team is the best decision you could do as this will have a positive ripple effect on your business. Aside from overtime pay, holiday pay, paid sick leave, paid vacation days, and the traditional health plan benefits… consider giving them a higher competitive wage so they would not be tempted to look for a better-paying company. This will also serve as an attraction to the best chefs and maître d’s out there. These high-class employees that you could entice might have high skilled friends who might become interested in joining your team as well.

While it is a great gesture to acknowledge their sacrifices and great work by appraising them verbally, they would surely appreciate it more if you could give them a token of appreciation like a gift card from a local shop, a free massage day, or a free overnight stay in a hotel partner. These would be a great gift for small recognitions such as the “Employee of the Month”.

In conclusion, keeping your employees satisfied and happy is very crucial. How you treat them reflects on the service they give to your restaurant patrons. It is not only the good food, but the superb service guests come back to.

Apply these conditions and make the best employees stay in your company. Create a workplace that is like a community. Encourage your team to communicate. Make them feel heard and appreciated. Give them valuable training. Help them develop individually, professionally, and academically. Appropriately compensate them for the work they do. Securing their contentment in your company will benefit you, your team, and your patrons. 

8 Helpful Ideas for your next Virtual Job Interview

Acing The Interview Online – Cutting Edge’s Ideas for Virtual Job Interviews

Due to the coronavirus pandemic, we began to experience a “new normal” where we mostly do things online. Ordering dinner, shopping for new pair of pants, catching up with our family, and even getting a new job can now be done through the internet! Here are some helpful Ideas for Virtual Job Interviews.

Online job interviews are becoming more widely used these days. It is convenient since you do not have to travel to the company location, which also means there is no need to commute, or to spend anything on hotel accommodation (if you are trying to get a job in a different country). It is also easier to schedule and helps save time for both the applicant and interviewer.

Though, it could be a little nerve-wracking especially if you have the tendency to be awkward speaking in front of the camera or you’re not a very tech-savvy person. With that being said, I came up with these tips which hopefully, help you in preparation for your online job interview.

Research the company

Make sure you have knowledge about the company that you are applying for! Study their website. Get to know them by reading their “About Us” page. Do not forget to also check out their “Mission” and “Vision”. Look them up on Facebook, Twitter, Instagram, and other social media platforms. I assure you that they will ask why you are interested in joining their company and knowing their profile will definitely help you!

It would also be a great initiative to search on how they usually conduct their interviews. Google what their current employees think about the company and look for some advice on how they aced their interview and got the job!

Get to know your interviewer. Send an email to the company and ask the name of the person who will be conducting your interview. Try to look up their profile on LinkedIn. It will surely help you to know a little bit about their past experiences and who knows? You might find something that you both have in common with and maybe bring it up to the interview. It will make them feel acknowledged.  

Practice how to answer common interview questions

“Tell me something about yourself.”

“What are your strengths and weaknesses?”

“Why should we hire you?”

You already know it! These are only three Ideas for Virtual Job Interviews for frequently asked questions that you must be ready to answer. Since they are very commonly asked, interviewers, will assume you are already confident to answer them. However, you do not want to sound like a robot while answering these questions, so make sure to not only memorize them but to know your answers by heart.

It would also help to take note of your key experiences that you would like to share during the interview. Also, have your CV and cover letter printed to guide you just in case the interviewer has questions about them.

Most importantly, get ready with some questions you want to ask your interviewer. This is not a one-way interview! It would be an impressive gesture to ask something about the position you are applying to, their company, and the interviewer. 

Set up a comfortable space

You are going to be interviewed for your dream job, of course, you would want to be in a comfortable location where you are free of distractions. Pick the best place in your house where the internet has a strong signal. It would also be helpful to let your housemates know you will be in an important interview and ask for their support by keeping off the Wi-Fi for at least an hour, or not using the vacuum cleaner and washing machine at that time.

Backround ideas for Virtual Job Interviews

Check your background. Virtual backgrounds could be tricky and they look complicated so do not bother using them or if you do try using the blurred background option. Your surroundings could show what you are as a person. And of course, you want to be perceived as a neat and professional person. That is why you have to ensure that things behind you (and everything else that can be seen in the camera) are tidy. Simple plain backgrounds like your wall would look great as well!

Make sure to consider your lighting. Sunlight is the best light! If possible, position yourself in front of the window. Ring light would be a great option if you do not have access to natural light. Another thing to consider is the camera angle, keep it within arms reach. Not too close, not too far. And keep it at your eye-level, you do not want it to look like you are looking down at them or vice versa.

Test your equipment

Make yourself more confident by ensuring all your gadgets are good to go! Aside from prepping yourself, give your devices a run-through as well. Ideally, it is good to use a computer but of course, any device would do.  Assure that your laptop, tablet, or phone are all properly working and fully charged before the interview. Set your notifications off so it will not bother you during the call.

Be sure to also check the sound quality of your equipment. Usually, built-in computer speakers and mics are not the best, and they could absorb the sound of your surroundings. It would be better to use quality earphones, headphones, earbuds, and/or an external microphone.

Furthermore, familiarize yourself with Zoom, Skype, or whichever platform you are going to use. If you do not have an account yet, sign up for an account at least a day before the interview and test it out beforehand with a friend.

Make a good first impression

Put on your best business attire and your best smile! Dress like it is a real face-to-face interview. Consider how it will look with your lighting and background. Never wear a shirt that is too bright in color or has a distracting design. Also, note to not wear anything that has the same color as your background. Groom yourself properly to leave an impression that you have high standards.

Be mindful of your body language and facial expressions. Sit upright, actively listen, and show that you are interested. It is also important to look at the camera while speaking, not at the screen. It may be a little awkward, but it is a way for the interviewer to feel that you are trying to connect with them. You may look at the screen when they are talking.

Test your voice. Call a friend and practice some interview questions to assess how you sound. See if you have to adjust your speaking volume, how fast you talk, or how long you pause when talking.

Be punctual

Next in our Ideas for Virtual Job Interviews, do not log in at the exact time of the interview! You do not want to make your interviewer wait for you. Prepare yourself well and log in at least 15 minutes before your call time. This will give you enough time to check if everything is working and in place. You will also have extra time to relax or do a few jumping jacks (not too much! You don’t want to be sweaty or catching up for your breath) for an energy boost!

Also, do not forget to get ready with a nice greeting to start the interview.

Keep a bottle of water next to you

Interviews could be quick, but some take up to over an hour long. Depending on how long your interview is going, your voice might get hoarse at some point. So make sure to keep bottled water next to you. Just be careful to not put it in a place where you could accidentally bump it and spill water on you or worse… your computer! Keep it tightly capped and place it away from your devices.

Keep in mind that drinking water is okay but never ever eat something while on interview. Eating while on call will leave an impression that you are not taking them seriously. Have a great meal beforehand so you could enjoy your conversation with the interviewer.

Rest before the interview day

Avoid cramming. Give yourself a proper time duration to study the company and prepare your answers well. Also, give yourself enough time to test out the equipment you are using. Start doing these a few days before your set interview date… It will help lessen your stress.

And one last thing… being deprived of sleep affects how you perform, so have a good night’s sleep on the night before the interview.

Well, there you go! I hope these Ideas for Virtual Job Interviews will help you prepare for your upcoming job opportunities! Wishing you best of luck in getting your dream job 😊

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Make Company Culture Your Competitive Advantage In Hospitality (Or Any Industry)

I have recently been reading a fascinating book on the topic of delivering happiness to customers through building an amazing culture in your company, that book is Delivering Happiness by the late Tony Hsieh. Here’s how to make Company Culture Your Competitive Advantage In Hospitality

In 1998 Tony Hsieh dreaded going to work at a company he’d built. His internet company was expanding rapidly. So he recruited people as fast as he could to help it grow. The new recruits were smart and driven to make money, but didn’t seem to care so much about the organisation. Over time Hsieh’s business went from having an all for one, one for all team sentiment to a company absorbed in political jockeying and rumour.

Hsieh increasingly wanted to leave the company he had built. Towards the end of 1998, his wish came true when Microsoft offered to buy out the company for 265 million dollars. Hsieh took the money and walked away from his first startup, promising himself to make culture the highest priority at his next company.

10 years on and Hsieh Is heading an internet shoe company named Zappos. Hsieh invested a considerable amount of money and energy to make the Zappos culture as awesome as possible and it started paying off in surprising ways. Zappos is not just one of the top places in the world to be employed, it also generates billions of dollars a year, mostly because Hsieh discovered that when you create a great culture your employees also enjoy being at work. Then those employees go above and beyond for the customer, creating highly satisfied customers.

Make Company Culture Your Competitive Advantage In Hospitality

Great Company Culture

Zappos has an amazing company culture, which results in incredible customer service, which is Zappos competitive advantage. Zappos doesn’t have the cheapest or the most innovative product, but customers don’t care because they know that Zappos employees will look after them if something goes wrong with an order.

Want to turn your culture your competitive advantage? Below I will describe three pivotal decisions that Tony Hsieh made at Zappos to ensure Zappos culture became great.

Firstly, hire and fire according to values. The majority of companies have a mission statement that outlines their list of values but they’re usually next to meaningless. Say you’re employed in an organisation that has to create a positive team and family spirit as one of the core values, however, you have a colleague who talks down to and demeans other co-workers however is also is a stellar performer, making the company lots of profit, what does the management do?

Chances are that the managers glance the other way, as the only value they truly have is generating a profit. At Zappos, if you break any of the core values, you’re going to be fired no matter how good you are in your role. Furthermore, if you aren’t someone who exemplifies Zappo’s core values, you won’t be offered the role to start out with.


Make Company Culture A Competitive Advantage


Two Types Of Interview

Zappos has two types of interviews. First to see if you’re qualified for the role and also one to ascertain if you align with company values. The people overseeing the values interviews have the power of veto and will block any candidate who doesn’t align. Zappos has 10 core values with the 10th core value being be humble.

So if you start bragging about your achievements and come across as arrogant in your interview it won’t matter how intelligent you are or how many relevant skills you have or how awesome you’ll be in the role, you’re not going to get the job. However, If you do fit with their values and are employed you’ll be praised and promoted for doing acts that would get you fired with other employers.

For example, there was a time when an employee spent half an hour helping a shopper search for shoes on a competitor’s site because Zappos didn’t have the style in stock. Management still shares this story at Zappos because it demonstrates the companies top core value – deliver WOW through service. Another example was when a co-worker stayed on the line with the customer for 10 straight hours helping them answer questions about living in Las Vegas, or assisting a customer in ordering pizza when their hotel stopped offering room service for the evening.

Core Values Are Key To Making Company Culture Your Competitive Advantage

When you outline and uphold your company’s core values so that everyone in your organisation is fully aware of them and then take decisions based upon them the team acts in unison, and feels more like family. Start defining your organisation’s core values by outlining the character traits of three types of potential recruits.

  1. Those you’d enjoy to go out for drinks or a meal with after work.

  2. Colleagues you’d enjoy working evenings or weekends with when you’re trying to meet an important deadline.

  3. The type you don’t enjoy work with, outline their character traits and then invert them. So for example, if you don’t like greedy or arrogant co-workers then you’d probably appreciate generosity and humility.

The goal here is to outline values that ensure your culture is distinct. Such as being fun and a little bit weird, which happens to be Zappos third core value. You need a list of values that you are prepared to hire, promote, and fire based on. When you have your list of potential core values consolidate that list by combining similar values and leaving the core values that are the most meaningful.

You need everyone at your organisation to be able to easily recite them. Then put together interview questions based around these core values. Create KPIs to gauge if your employees’ actions are in line with your company values and then filter all major decisions through the lens of your new core values, including what you invest in and who you let go of if you suffer a downturn.

Culture Book

The next key decision that Tony Hsieh took to create an incredible culture at Zappos was to create a culture book. Many leaders express that they want to create an amazing culture but in truth aren’t willing to hold themselves accountable if their culture breaks down. Tony Hsieh ensured that he and his top team were held accountable for the culture they developed by creating a culture book every year. Each year the leadership team asks co-workers to anonymously submit answers to the question, What is the Zappos culture to you? Then the team brought together all the answers and published them in an uncensored and unedited form (except for any typos) on the Zapppos website and also in a physical copy of the book.

If an answer was negative, like for example a post from an employee stating how the company was not providing him opportunities to study and develop (violating Zappos core value number 5), that negative answer was published for anyone to view. The leaders at Zappos are then extremely motivated to take action and to invest more in ensuring their culture lined up with core values in order that they are able to improve in the following year’s culture book.

Celebrate Experiences

It’s also a way for the team to recollect all the awesome things they did together over the last year. The culture book at Zappos brings together photos from past events over the year and makes up a colorful book of memories. When co-workers go through the book, they’re able to relive the times they had together and are incentivised to plan better and bigger team gatherings and make sure next year’s culture book is even more impressive.

Why not make company culture your competitive advantage in hospitality and reboot your company’s culture by bringing together photos of company experiences over the year and then posing two questions to your co-workers.. How do you define the company culture? And secondly, what’s different about it compared to other company cultures?

Bring together the answers and publish them ensuring they aren’t censored or edited except for any typos. When you go through all the submissions ask yourself if they reflect your organisation’s core values and is there uniformity amongst the feedback? If not, there will be some work to do prior to compiling next year’s culture book.

Onboard With Customer Service In Mind

The third key decision that ensured Zappos culture was great was to onboard new recruits with customer service in mind. In his book, Hsieh states “Everyone that is hired into our HQ goes through the same training that our customer service and call center staff go through, no matter their department or title. Accountant, lawyer, or software developer, doesn’t matter you’re on the phone for two weeks taking calls from customers”.

When your first experience at an organisation is in customer service, you go back to the job you were hired for with a feeling of purpose. If you’re a software designer and in the first several weeks in the role, you helped Tina from Chicago find exactly what she wanted on the site, you’ll return to your job that you were brought in to do understanding how your work will assist customers like Tina and are going to end up writing better code to make Tina’s experience just that little bit better.

As the success of every company rests on creating happy and satisfied customers it makes sense that every person that works at your organisation has a direct experience with the customer that they’re ultimately assisting and therefore the entire team gets unified around a common purpose of assisting the customer in having the best experience possible.

Happy Staff Equals Happy Customers

If you are aiming for an awesome culture, outline your core values. Then hire and fire upon those values. Next, create a culture book that keeps track of the pulse of your culture and record memories that reinforce the bonds between coworkers. Lastly onboard new hires into a customer service position in order that they comprehend who they are assisting when they begin the role they were brought on board to do.

When you invest in your culture, you get satisfied employees. Satisfied employees deliver happiness to customers, which translates to more sales and increased growth.

This was the main understanding that I got from Delivering Happiness by Tony Hsieh. I feel it is possibly the best book out there on building an awesome company culture, strongly recommended!

If you like this post, let me know in the comments, and please do share. Thanks for reading and have yourself a great week!


How To Attain Real Job Security In Hospitality / F&B

The past few months have been some trying times in hospitality and having a birds-eye view of the jobs market we’ve learned a lot of valuable lessons about what everybody calls job security. When you have a job the money that gets deposited in your account every month is comforting but it’s really only providing an illusion of security.

The truth that so many people are facing this year is that sadly job security is never guaranteed. And so if you want to ensure that you have an income, something to cover your basic needs and beyond, you need to do so much more than just land a job.

Job Security – Becoming Indispensable

Job Security

I really want to talk about how to maintain and how to sustain income and job security. First, you need to become indispensable. You do this by getting really good at what you do, by investing your time and energy in mastering your craft.

Malcolm Gladwell popularized the 10,000-hour rule – the idea being that if you want to master anything, you need to invest around 10,000 hours into your craft.

He says – “Every great classical composer without exception composes for at least 10 years before writing their masterwork. Mozart was composing at 11, but he was composing garbage at 11. He didn’t produce something great until he was 23”.

Cultivate your craft

The exact number of hours you need to learn a craft is really arbitrary and depends on what you’re learning. But the main point is the best in the world weren’t born great. The best in their fields all had to devote themselves to their work to get better and naturally as they did so their income security/job security improved.

One of my favorite channels on YouTube is Mike Boyd’s channel . Mike Boyd has dedicated the past few years to learning new skills and he’s quantified the actual time, the exact hours it takes for him to learn new things with some fascinating and entertaining results.

Mike says “People really resonate with the idea of quantifying something in hours. It’s much more tangible and understandable, like an 8-hour shift at work. That’s something people understand so when someone says, Oh it took me eight hours to learn to do this, it seems like you can do it. If someone says it took me six weeks to learn to do this, even though the actual time was only 6 hours or eight hours, that seems much more insurmountable”.

Key points

Mike Boyd has learned a lot about learning. I want to share a couple of his ideas here that I think are really useful and can help us along the way to job security.

  • Schedule practice time. Whatever you’re learning do it in a way that doesn’t really interrupt or disrupt your routine. If you can reduce the barriers to practice it just makes learning that much easier.
  • Isolate issues. Look at issues that arise In a more pragmatic way. To do things better you can identify problems and issues in your techniques. Mike was trying to get better at muscle-ups. He identified that the issue really was not strength. It was much more the actual technique of getting his arms over the bar. He was able to isolate that issue with resistance bands. This then enabled him to get the technique down and then the strength.
  • Think of learning as the discipline in and of itself. Mike’s experiments show you just how quickly you can pick up new things if you dedicate yourself to the process consistently.

Job Security

Of course, by becoming a master at something, creating skills that are valuable, you become indispensable to your boss or clients. Which takes your job security to the next level. It just takes repeated practice working your way up to around 10,000 hours to master a subject. It’s worth remembering that as soon as you start you are well on the way to increasing job security as others will note your dedication. As they do your value to employers or clients increases accordingly.


As a hospitality / F&B recruiter, I realised that we had to continue to deliver project after project. If we screwed up, if we missed the deadline, if we didn’t complete a project on time, then we would likely never see that client again. There was very little room for screwing up and making mistakes. So we had to learn to deliver very quickly.

When we did deliver, then we saw those clients come back over and over again. I was able to increase our income. I was able to develop my skills even more and that quick feedback loop helped to push me forward. This was the first step that really helped me gain true income/job security.

Expect the unexpected

The next point is just as practical and has to do with money and creating financial freedom. When you have a job and buy into the idea of job security you assume that your income will always be there. You rarely ever think about the worst that could happen. Or maybe you’re simply pushing it to the back of your mind and pretending like it could never happen.

But the truth is that you could lose your job. But since you’re not thinking about it, you can’t prepare for it. Perhaps the most valuable thing that I took away from the beginning, starting out in recruiting was that I never had a stable income. I never had that constant monthly paycheck that I could rely on. That might not sound like a good thing to you. But it taught me to be really conservative and really thoughtful about the money that I was saving. To prepare for the absolute worst-case scenario as a business owner.

In the beginning, I never had the illusion that I had a secure income. I would have busy months and slow months. Some months I made $0 – $1000 and other months I made $10,000. I learned that if I wanted to weather these storms, I needed to learn how to control my finances and my spending.

Although I didn’t realise it at the time I was entering into this market that was completely unstable. I was trying to build my own business, trying to find new clients, and struggling in the beginning. At the start my career path was defined by the idea that I might not be able to have enough money to pay rent this month.

Prepare for a rainy day

That forced me to be extra conservative, extra responsible when I finally did get those projects. I started out by storing away $1000 for my emergency fund. I would not touch this unless I absolutely had to. This wasn’t for beers on the weekend. It was for the broken-down car, the potential medical bill. The unexpected will happen so planning for the unexpected becomes absolutely vital for job security.

After that, I started to build up this emergency fund even more. Eventually I built it from $1,000 to $5,000 and then $10,000 and eventually over $20,000. The idea was that this money would give me padding. What I didn’t realize at the time was that this was providing me with true freedom. Now if I got sick, if I couldn’t work I’d have my basic needs met for at least six months to a year. The weight that was removed and lifted off my shoulders because of this was immense.

Job Security allows you to pursue the things you care about most

job security

It also allowed me to pursue the things that I really cared about when I had that sense of income/job security that that padding provided me. I was able to say no to projects and clients that I didn’t care about, that didn’t have the budget and focus my energy and time on things that really excited the hell out of me. I cannot tell you how much that changed my life.

Planning for the worst and building a rainy day fund gave me a sense of freedom and income/job security that I had never experienced up until that point.

Job Security – Conclusion

Regardless of whether you’re a business owner or if you have a career, the principles to follow are still the same:

  • Get really really good at what you do
  • Try to improve every single day – Invest back into yourself
  • Be smart about your finances – Put money away for a rainy days. Build up as much financial security as you can

So the best advice I could give for this is really this simple – Just start!

As you are picking up new skills you’ll feel like a total newbie. It may even be totally cringy during that period where you’re just picking up something. But that’s when you’re going to make the biggest progress! And all you have to do is get out the door and start!

Let me know what you think and if you have any tips to share that enhance job and income security.

Until next time, wishing you all the very best!


5 Tips On How To Answer Interview Questions & Get Your Next Hospitality / F&B Job!

Are you nervous about a job interview that's coming up? I’m going to give you five tips on how to answer interview questions and get that job!

answer interview questions, black chairs

Crush that job interview!

So if we haven’t met, my name is Nathan, I help motivated Hospitality and F&B professionals build their careers and businesses. I want to offer some practical tips to gain further career confidence. So let’s start talking about ways to crush that job interview and how to best answer Interview questions!

answer interview questions

First Impressions

So number one, first impressions matter a lot, and I mean A LOT when you’re going for that job interview. It’s said an interviewers mind is about 70% of the way made up in the first six seconds. That’s a lot! 

Now here’s the great part about it. If you make a great first impression all answers afterwards are going to reinforce what they’ve already decided about you. They’re going to see them in a positive light. There’s a study showing that if you give a bad first impression it takes seven good Impressions afterwards to make up for it. So if it’s a bad first impression, you have to give seven awesome answers. That’s really hard.

So let’s give a great first impression. How do you do that?

  • You’re smiling
  • You make on eye contact
  • You’re on time (slightly early). Even if it’s on a zoom get on that Zoom several minutes early. Make sure you’re in frame. Make sure your lighting’s good.
answer interview questions

First impressions are super key to getting that job.

When it comes that “Tell me about yourself” question

You need to blow them away when you start to answer interview questions.

If I were to ask you now “Tell me about yourself”. And you had to answer it right now, the chances are you may struggle.

I promise you I have asked enough people, you can tell who practice and who thought they could wing it. I promise you you can’t wing it. 

answer interview questions

"Tell Me About Yourself?"

So “Tell me about yourself” is the question where you get to really craft your pitch ahead of time. Really explain who you are and what you’ve done that matters to this company.

The really short version of this is that you need to highlight past jobs or experiences. Highlight one thing you did in that job that you learned and that will be important for this job.

So for example… “Oh, I worked at Starbucks and while I was there, it really taught me the value of customer service. I learned how to really make every customer happy every day. I then moved on from there and went to (x,y,z company).”

Then tell them something you learned there 

And then end with why you’re in the room today…..“And that’s why I’m excited to be here. This really seems like the next step in my career progression” (provide a reason). Then “I’m ready to move on to that next challenge and (xyz) is something I’m really passionate about”.

So first crush the “Tell me about yourself” part, then you need to answer interview questions that are about behaviour. Those “Tell me about a time when…” questions.

The Star Method

The star method walks someone through a time something happened, highlighting how you successfully handled the situation.

You need to give…

  • The general situation

  • The task

  • The action

  • The result

So here’s where people sometimes mess up.

  • They tend to talk about a time and situation that was at hand.

  • Then they give the task they were told to do or the thing that needed to happen.

  • They then lastly give their action and they think that’s the important part.

For example “I did this thing, I took initiative. I helped with defusing the conflict”.

You need to tell them what happened because of that action. Did the whole team come together after that? Did they promote you because of your excellent leadership skills? Give the result.

That’s some key tips to answer interview questions in the best way. But it’s not all about the interview questions.


You are not done when you leave the meeting on Zoom or you walk out the door of the office

thank you sign

You also need to send a thank you email within 24 hours of finishing that interview.

It’s great if you can do it in the first couple of hours, but I totally understand, lives are busy. You may have done an interview and have to leave quickly to go to a dinner or similar. Naturally in that case just get a good night’s sleep and send it the next morning. When you write that thank you email keep it short, about four sentences. You’re going to want to say…

  • Thank you

  • Restate your excitement for this position

  • Name something specific from the interview that made you excited.

    *So, please don’t try and write these ahead of time.

I’ve heard of people coming out to the front desk and handing them the note saying “can you give this to …..” That’s what we call disingenuous.

Always craft it on your own afterwards, within 24 hours.

And fun fact, I have timed this process multiple times it takes you three to four minutes. So I want you to think about it this way, three to four minutes is what stands between you and getting that job. Because the thank you note can be the dealmaker.

Practice & Prepare

If you’ve recognised anything from the things I’ve already said you cannot just wing this. No one can go into an interview and just be like, “You know what I’m just gonna talk and see what happens”. It does not work.

You need to practice and prepare. So practice in front of a mirror, record yourself, write out your answers. Please, please, please do not let the first time you say those words to those answers be in the room or on the zoom. You need to do it ahead of time!

So to help you with that. I do have a very affordable course called “How To Ace The Interview’. For your next interview I’ll literally walk you step-by-step through my process. This system works. So if you want information on it click below.

It’s a quick course. You don’t need to spend hours and hours taking a course to then have to go practice for the interview. It’s short, I walk you through it quickly and get you to practicing the key areas that make all the difference in the interview.

It lays out all of the most common pitfalls and the questions you will be asked and how to best prepare.

In short it will give you a huge boost in any interview as most people who interview just don’t know how to stack the odds in their favour!

That’s all for today. I’d love to know your thoughts. Let me know what tip means the most to you in the comments below,

Until next time. Bye!