Bar Manager Role Summary:

A service focused role, coaching and guiding bar team members to provide consistent excellent service, with a keen eye to maximizing the customer experience with Wines and Beverages.

Bar Manager Responsibilities:

• Work with your team to ensure the smooth running of the Bar service
• Ongoing and up to date knowledge of the Wine Cellar, Cocktail menu and all other specialist beverages that the Bar offers
• Development of the teams knowledge of all wines, spirits cocktails and beverages served along with any recommended Pairings
• Help drive, motivate and encourage the teams to look for areas where we can deliver more
• Coach, counsel and train team to deliver exceptional customer service at all times
• Act as first initial point of contact for issues regarding customer complaints, service and maintenance standards
• Ensure that all Bar areas are kept clean, tidy , well stocked and always ready for service

Bar Manager-Key Performance Indicators:

• Drive data capture by engaging team
• Customer feedback, health & safety standards,
• Ongoing feedback from line managers, peers and team. Feedback from senior management/regular floor walks, employee survey results Ensure standard of procedures and service level (SOPs) are understood across the team and well executed
• Ensure a faultless guest experience across the restaurant and look after complaints

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