Retail Store Manager

Role Purpose:

The role purpose of a Retail Store Manager is to lead and oversee the operations of a retail store, including staff management, inventory control, and customer service, with the goal of achieving sales targets, maximizing profitability, and ensuring a positive shopping experience for customers.

Retail Store Manager- Key Responsibilities:

• Leading your store and ensuring it meets and exceeds company standards and targets.
• Create and deliver an extraordinary customer experience, meeting sales & profit targets.
• Coach and develop your managers to ensure efficiency, leading by example.
• Update your management team on business performance, new initiatives, and other pertinent issues
• Chair meetings with your managers, weekly updating on all KPIs and Store Comms
• Take ownership of the weekly trade report and feedback key indicators for the week to the executive team and wider business
• Own monthly reporting for your store (board report/business review) communicating highlights, lowlights, opportunities and risks for the period ahead.
• Complete monthly one to one reviews with Direct report in line with Company and individual Objectives, Vision and Values
• Communicate effectively, in a way that your managers are empowered and involved in all appropriate developments across the business.
• Ensure adherence to company policies, controls and standards (e.g., due diligence, H&S, Security, Maintenance, cleanliness, cash handling, dress code standards etc.)
• Monitor and maintain inventory, follow up on discrepancies and always ensuring full stock availability to customers.
• Develop strong working relationships both with internal and external stakeholders to be able to influence key commercial decision.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what competitors are doing.

Retail Store Manager Requirements:

• Background from Venchi, Airport retail shop, Marks, and Spencer, or similar
• Experience working in a high-volume environment.
• Ability to work in a premium environment.
• Excellent customer service skills
• Ability to serve Mainlanders.
• Fluent in Cantonese and able to communicate in Mandarin and English

Preferably with the following skills:

• Leadership skills
• Teamwork
• Customer service
• Microsoft Excel & Office
• Fast learner

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