Retail Operations Manager

  • Hongkong
  • 50,000 HKD / Month
  • Salary: 50,000 HKD

Website Cutting Edge Recruitment

Top for Hospitality Jobs & Staff

Role Purpose:

This is a key role within the business who will partner with the General Manager, APAC to deliver all experiences within Retail, driving  Sales Potential and Growth Strategy for Hong Kong & in support of all collaborations in APAC. This role is responsible for all Retail Operations, including Merchandising, Logistics and Warehousing. This is a multi-faceted role responsible for the smooth running of  Retail business and which role models the Company Values and behaviors to create a sense of pleasure to our employees and customers.

Retail Operations Manager – Key Accountabilities:

  • Responsible for delivering a culture of Retail excellence where every member of the team is working to identify and meet the needs of our customers.
  • Own and drives performance of our store in line with Company growth targets, identifying any opportunities.
  • Champions the ongoing evolution of the Customer Experience through positively challenging direct reports and retail teams
  • Update your management team on business performance, new initiatives, and other pertinent issues.
  • Chair meetings with your managers, weekly updating on all KPI’s and Store developments.
  • Communicate effectively, in a way that the teams are empowered and involved in all appropriate developments across the business.
  • Own all weekly and monthly reporting for your business communicating highlights, lowlights, opportunities, and risks for the period ahead.

Retail Operations Manager – Key Performance Indicators:

  • Continually drive trading performance: Sales V Plan, Sales V LY, utilizing Productivity Reports to drive the best performance.
  • Demonstrate key leadership qualities that inspires teams to deliver.
  • Solid interpersonal and communication skills with the ability to influence outcomes with all key stakeholders.
  • Demonstrate the desire and curiosity to become an expert curator and editor within your role and the wider business.
  • Convey a positive outlook, be calm and controlled when under pressure.
  • Demonstrate a sense of urgency in completing actions and executing tasks.
  • Effectively build rapport in order to get the best solution and deliver results.
  • Acts as an ambassador for the brand and exhibit passion in all aspects of the role.

Follow us on Instagram and LinkedIn for new jobs updates

To apply for this job email your details to

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.