Website Cutting Edge Recruitment
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This is a key role within the business who will partner with the General Manager, APAC to deliver all experiences within Retail, driving Sales Potential and Growth Strategy for Hong Kong & in support of all collaborations in APAC. This role is responsible for all Retail Operations, including Merchandising, Logistics and Warehousing. This is a multi-faceted role responsible for the smooth running of Retail business and which role models the Company Values and behaviors to create a sense of pleasure to our employees and customers.
Retail Operations Manager – Key Accountabilities:
- Responsible for delivering a culture of Retail excellence where every member of the team is working to identify and meet the needs of our customers.
- Own and drives performance of our store in line with Company growth targets, identifying any opportunities.
- Champions the ongoing evolution of the Customer Experience through positively challenging direct reports and retail teams
- Update your management team on business performance, new initiatives, and other pertinent issues.
- Chair meetings with your managers, weekly updating on all KPI’s and Store developments.
- Communicate effectively, in a way that the teams are empowered and involved in all appropriate developments across the business.
- Own all weekly and monthly reporting for your business communicating highlights, lowlights, opportunities, and risks for the period ahead.
Retail Operations Manager – Key Performance Indicators:
- Continually drive trading performance: Sales V Plan, Sales V LY, utilizing Productivity Reports to drive the best performance.
- Demonstrate key leadership qualities that inspires teams to deliver.
- Solid interpersonal and communication skills with the ability to influence outcomes with all key stakeholders.
- Demonstrate the desire and curiosity to become an expert curator and editor within your role and the wider business.
- Convey a positive outlook, be calm and controlled when under pressure.
- Demonstrate a sense of urgency in completing actions and executing tasks.
- Effectively build rapport in order to get the best solution and deliver results.
- Acts as an ambassador for the brand and exhibit passion in all aspects of the role.
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