General Manager

Role Summary:

As General Manager, you will be responsible for supporting all aspects of the business. You will oversee service standards, operational efficiency, member/guest experience, staff retention and profitability as well as all aspects of day-to-day management.

You must be an ambassador for the brand and fully embrace our ethos and support its purpose. As a leader, you will be expected to be led by example for all staff and be the strongest advocate for all members. You will demonstrate an incredible work ethic and abide by key qualities of curiosity, kindness, fairness, transparency, and courage.

As an influential leader and strategic business partner, you will fill a critical role as facilitator connecting and aligning all teams to deliver the company experience. You will work very closely with all Heads of Departments to deliver unforgettable moments through staff, food, drink, events and amenities.

General Manager Main Duties:

• Strategic business partner and influential leader who communicates effectively with internal and external stake holders by assessing business objects and delivering an elevated, approachable, and profitable experience that is consistent and regularly assessed for improvement and innovation

• Work closely with management team to assess and develop operational goals based off weekly, daily, and quarterly business performance reviews

• High level of touch and understanding of members safety and personal preferences while maintaining the purpose and ethos of the organization.
• Execute action plans on time and budget to support business improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest and staff

General Manager Required Skills/Qualifications:

• At least 15+ years managing high-volume Hospitality, Food and Beverage (F&B) or multi-unit operations, experience in a members club would be an advantage.

• Global outlook and wide-ranging experience together with ability to calmly deal with multi-faceted challenges that arise from a private members club.

• Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink.

• Creative problem solver and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable

• Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented