Working Title: VP of Operations / Opening General Manager

Grade Positions Supervised: Assistant General Manager / Executive Chef

Position Summary

The VP of Operations / Opening GM has 2 key focuses:

1. Once fully trained  be responsible for setting up, then liaise with key contacts in the Philippines market outside the restaurant, prior to, then through the opening, and then help maintain these relationships. This includes restaurant suppliers, accountants and legal as needed, PR contacts, architects and kitchen equipment suppliers, landlord, and other Sr management requests.

2. The responsibility for ensuring the efficient opening and functioning of our 1st restaurant in the Philippines. This includes delivery of exceptional products and service to guests, managing staffing and recruitment, conducting training, fostering employee growth, overseeing sales and finances, maintaining facilities, and engaging with customers. The VP/ Opening GM is responsible for optimizing profits and increasing sales through proper control of food, supplies, labor, and productivity.

Essential Job Functions

• Manage and direct the work of FOH managers and designated departments, including hiring, scheduling, and assigning work.
• Train, coach, counsel, develop, and discipline staff; conduct regular meetings and ensure proper education.
• Perform employee performance reviews and recommend promotions and pay increases; resolve employee complaints and handle terminations.
• Ensure guest service meets company policies and standards.
• Oversee safety, security, and cleanliness of FOH and BOH areas and equipment per company policies and regulations.
• Develop and present an annual business and budget plan in collaboration with the Chef.
• Ensure monthly compliance to budget regarding labor, food, and other costs based on the finalized business plan.
• Exercise discretion and independent judgment in implementing management policies and resolving significant operational matters.
• Ensure adherence to all company and restaurant-specific policies and procedures, including Food Safety, Sanitation, and OSHA standards.
• Perform management functions in the absence of other personnel.
• Address guest complaints and satisfaction issues promptly and professionally.
• Utilize company business systems effectively, including POS, hiring/selection, scheduling, and inventory management.
• Coordinate with the Executive Chef to ensure compliance with kitchen operations standards, including ordering and recipe specifications.
• Manage restaurant maintenance, including plumbing, landscaping, lighting, and equipment issues.
• Conduct cost analysis for products and interact with external vendors for quality pricing and products.
• Collaborate with HR/Training Department to establish and implement all Department Manuals.
• Attend monthly GM meetings to review store P&L, business plans, and discussions on common affairs.
• Execute all projects assigned by the VP of Operations.

Assignment Review and Approval of work

• GM assigns, directs, reviews, and approves work of FOH management team and FOH hourly team working in the restaurant.
• Determines appropriate staffing levels for each shift based on business needs and places employees on meal periods/breaks and makes cuts (allows employees to leave early) as appropriate.

Responsibility and Decision Making Authority

• In addition to having direct decision-making authority to manage and direct the work of FOH management staff and other FOH personnel, including to hire, discipline, and terminate, the GM participates in interviewing/selecting other associates and makes hiring recommendations.
• Completes and conducts performance appraisals for FOH managers and other personnel reporting to the GM.
• Disciplines FOH managers and other employees working in the restaurant.
• Terminates employees in conjunction with HR
• Terminates/recommends termination of all employees in the restaurant.
• Authorizes and assigns overtime.
• Responsible for payroll for all FOH & BOH employees and accurate timekeeping records.
• Ensures Company approved products are utilized.
• Exercises discretion and independent judgment with respect to decisions involving the management and operations of all Departments.

Relations with Others

Must be able to relate to the following in a courteous and professional manner:

• Guests
• Supervisors
• Subordinates
• Co-workers
• Vendors
• Other people with whom they have contact while on duty

Skills and Competencies Required

• Strong verbal communication and listening skills required.
• Excellent guest service skills with ability to understand guest needs and ask questions to expedite the handling of requests.
• Individual must possess excellent leadership and organizational skills.
• VP of Operations/Opening GM must be innovative, understand the brand, the industry, and have a good sense for marketing.
• Long term, VPO/Opening GM needs to have good financial understanding and be cognizant of the market in the immediate vicinity of the restaurant so as they can drive sales.
• The candidate must be proactive, hands-on, and capable of challenging the status quo, yet skilled in the art of diplomacy.
• Must collaborate well with others, have well-developed team building skills, unquestioned integrity, and the experience, confidence, and presence to effectively manage difficult guest situations, interpersonal relationships, and sensitive employee relations issues.
• As business evolves and changes frequently, VPO/Opening GM must embrace change.

Working Condition

• Restaurant generally open 7 days a week; 365 days per year.
• VPO/Opening GM usually work as much as needed.
• VPO/Opening GM must have ability to exert fast-paced mobility for entire shift. Must have a good sense of balance, be able to lift, bend, kneel, stoop, and wipe.
• Must be able to frequently lift and carry food, beverage, and other items weighing up to 50 pounds.
• Must be able to navigate stairs.
• Position involves repetitive hand and wrist motion.
• Must be able to interact verbally and listen attentively to guests, co-workers, and supervisors.

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