Role Purpose:

A key partner with the General Manager APAC to implement the Customer Experience, Sales Potential and Growth Strategy for the Hong Kong & APAC. The Retail Operations Manager is responsible for all Retail Operations, including Merchandising, Logistics and Warehousing with effective collaboration with key stakeholders to ensure the smooth running of the business.

Retail Operations Manager – Key Accountabilities:

• Work to deliver a culture of selling excellence where every member of the team is working to identify and meet the needs of the customers.
• Own and drive performance of stores in line with company growth targets, identifying opportunities.
• Champions the ongoing evolution of the Customer Experience through positively challenging direct reports and retail teams
• Update your management team on business performance, new initiatives, and other pertinent issues.
• Chair meetings with your managers, weekly updating on all KPIs and Store Communications
• Take ownership of the weekly trade report and feedback key indicators for the week to the executive team and wider business
• Ensure adherence to company policies, controls, and standards (e.g. due diligence, H&S, Security, Maintenance, cleanliness, cash handling, dress code standards etc.)
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what competitors are doing.
• Responsible for all aspects of inventory management and supply chain activity to ensure excellent availability.
• Work closely with the UK Buying, Merchandising, and Logistics teams — strong influencing and negotiation skills will be necessary in the role.

Retail Operations Manager – Key Performance Indicators:

• Continually drive trading performance: Sales V Plan, Sales V LY, utilizing Productivity Reports to drive the best performance.
• Demonstrate key leadership qualities that inspires teams to deliver.
• Solid interpersonal and communication skills with the ability to influence outcomes with all key stakeholders.
• Demonstrate the desire and curiosity to become an expert curator and editor within your role and the wider business.
• Convey a positive outlook, be calm and controlled when under pressure.
• Demonstrate a sense of urgency in completing actions and executing tasks.
• Effectively build rapport in order to get the best solution and deliver results.
• Acts as an ambassador for the brand and exhibit passion in all aspects of the role.

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