Job Highlights

• Have a welcoming and engaging personality
• Experiences in customer services
• Fully flexible to work varying shifts

Job Description

We are looking for a passionate and experienced customer service professional to join our Retail Host team. With the overall goal of delivering a seamless and personable customer experience, our Retail Host will guide and entertain our customers and guests with confidence, warmth, and professionalism.

Key Accountabilities:

• Provide a personal assistance with shopping experience: helping the guests to navigate the store and support to find suitable products across the floor
• Deliver excellent customers service encouraging working relations and network in order to build a client base
• Actively seek casual engagement of guests (getting the lift, offering basket, greet passer-by, wayfinding)
• Help to navigate the ‘hampers world’ and ‘build your own hamper’
• Manage customer’s flow in busy areas
• Promote our products through tasting and sampling
• Help to organise (local) deliveries or taxi call
• Able to process all sales transactions including Gift Cards and Tax Refund
• Drive fresh order / Home delivery
• Support store events and history tours
• Process drink orders for the bar
• Maintain impeccable standards of presentation
• Organise appropriate training for the team

Further to this, our Retail Host will possess:

• Strong communication skills
• Energy and an understanding of pace within a busy retail environment
• Ability to work under pressure and prioritise projects
• Create and deliver an extraordinary customer experience
• Respond effectively to customer complaints and ensure follow up action is taken to prevent reoccurrence

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