Housekeeping Manager

Job Summary:

We are seeking an experienced and dedicated Housekeeping Manager to lead and manage the housekeeping department at a luxury hotel in Doha. In this pivotal role, the Housekeeping Manager will oversee the daily operations of the department, ensuring the highest standards of cleanliness, hygiene, and guest satisfaction. From managing the housekeeping team to ensuring efficient room and public area cleanliness, this position will require a proactive approach to inventory control and maintaining rigorous health and safety standards. As a key member of the management team, the Housekeeping Manager will not only ensure operational efficiency but will also play an essential role in creating a welcoming and memorable guest experience. By maintaining the hotel’s quality standards and contributing to operational goals, the Housekeeping Manager will help drive the overall success of the hotel.

Key Responsibilities:

• Leadership & Supervision: Lead and motivate the housekeeping team, providing guidance, training, and feedback to maintain high service standards. In addition, fosters a positive work environment, promotes teamwork, and supports staff development. By recognizing achievements, you will further strengthen the team’s commitment to excellence.
• Cleaning Standards & Inspections: Ensure that all rooms, suites, public areas, back-of-house areas, and outdoor spaces are cleaned and maintained to the highest standards. Conduct regular inspections to guarantee attention to detail and cleanliness. This will allow you to identify areas for improvement and take corrective action as needed.

• Guest Satisfaction: Respond to guest inquiries and concerns about cleanliness, resolving any issues promptly and professionally to ensure a positive guest experience. This approach will help maintain the hotel’s reputation for exceptional service and high guest satisfaction. 

• Inventory Management: Oversee the management of housekeeping inventory, including linens, cleaning supplies, and amenities. Order supplies as needed, ensuring cost-effective purchasing while maintaining high-quality standards. Regularly monitor stock levels to avoid shortages or excess inventory and make adjustments accordingly.
• Budget Control: Assist in managing the housekeeping department’s budget, ensuring efficient use of resources, minimizing waste, and controlling expenses related to labor, cleaning products, and equipment. By closely monitoring costs and identifying areas for improvement, you will help maximize the department’s financial efficiency.
• Staff Scheduling & Labor Management: Prepare and manage staff schedules to ensure adequate coverage during peak periods while optimizing labor costs. Address staffing shortages, absences, and fluctuations in guest demand. This will involve adjusting schedules as needed to maintain efficiency while controlling overtime and labor expenses.

• Health & Safety Compliance: Enforce adherence to health, safety, and sanitation regulations, ensuring a safe working environment for staff and a clean environment for guests. To maintain these standards, regular audits and staff training will be conducted, preventing any potential issues.
• Training & Development: Develop and implement training programs for new hires and existing staff. Stay updated on the latest cleaning techniques, products, and equipment to enhance operational efficiency and service quality. By continuously improving staff skills, you will ensure the team remains well-equipped to meet evolving industry standards.
• Collaboration with Other Departments: Work closely with the Front Desk, Maintenance, and Food & Beverage departments to coordinate room turnovers, and special guest requests, and address any maintenance issues efficiently. This teamwork will ensure smooth operations and a seamless guest experience across all hotel services.

Qualifications:

• High school diploma or equivalent; a degree or certification in Hospitality Management or a related field is preferred minimum of 3-5 years of experience in housekeeping operations, with at least 1-2 years in a managerial or supervisory role within the hospitality industry.
• Experience in luxury hotels or resorts is a plus.
• Strong leadership and team management capabilities.
• Excellent verbal and written communication skills.
• Proficient in the use of housekeeping management software and Property Management Systems (PMS).
• In-depth knowledge of cleaning products, techniques, and equipment.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in English is required. Knowledge of Arabic is a plus, given the local culture and guest demographic.

Working Conditions:

• Work Schedule: Full-time position with flexibility to work evenings, weekends, and public holidays, depending on business needs.
• Physical Requirements: Ability to stand, walk, kneel, and lift objects as needed. Ability to manage physical tasks and ensure operational efficiency in a fast-paced hotel environment.
• Location: Doha, Qatar – Must be willing to relocate or already based in Qatar.

Compensation:

We offer a competitive salary, along with an attractive benefits package, including housing allowance, health insurance, annual leave, and other perks.

If you are passionate about retail merchandising and keen to make an impact, apply now to join our team!

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