About the Opportunity:

Named after the company’s iconic address in Europe, this unique dining destination brings over 300 years of culinary expertise to Hong Kong. As a Host/Hostess, you will be part of an elegant bar and dining room located in Tsim Sha Tsui, offering breakfast, Afternoon Tea, lunch, and dinner with stunning views of Hong Kong Island.

Role Purpose:

As the Host/Hostess, you will be the face of our restaurant, creating a warm and welcoming environment for customers. You will ensure the smooth running of the restaurant, working closely with the reservation team and maintaining our high standards of service.

Key Responsibilities of Host/Hostess:

· Be the first point of contact for customers, providing a positive and memorable welcome.
· Collaborate with the reservation team to manage bookings accurately.
· Ensure the restaurant operates smoothly, with a focus on customer experience and satisfaction.
· Maintain a strong understanding of our brand, menus, and services.
· Lead by example, role modelling our company values and grooming standards.
· Support new recruits and foster an ‘Achieving Together’ environment.
· Multitask, prioritize, and manage time effectively in a fast-paced setting.

Key Performance Indicators:

· Customer feedback and health & safety standards.
· Ongoing feedback from line managers, peers, and team.
· Adherence to standard operating procedures (SOPs) and service levels.
· Delivering an extraordinary customer experience and meeting sales targets.

Requirements:

· Proven experience in a similar role within a high-end restaurant or hospitality setting.
· Excellent interpersonal and communication skills.
· Ability to think quickly and rationally under pressure.
· Strong time management and multitasking skills.
· A positive outlook and approach, even in stressful situations.
· Fluency in English and Cantonese/Mandarin is an asset.
· A genuine passion for food, beverage, and exceptional customer service.

What We Offer:

· A competitive salary and benefits package.
· The opportunity to work with a world-renowned brand.
· Training and development opportunities.
· A dynamic and collaborative work environment.

If you are a passionate, motivated individual seeking to elevate your career in the hospitality industry, we would love to hear from you. Apply now to join the family and help us create unforgettable dining experiences for our customers.

We are an equal opportunities employer and welcome applications from all suitably qualified persons.

Benefits:

· 5 working days per week (minimum 50 hours)
· 16 Annual Leave days
· 14 Statutory Holidays
· Employee Assistance Program (24/7)
· Free staff meal
· Corporate discounts with Total Loyalty Company

Post-probation Benefits:

· 1 Volunteering Day Leave
· 4 Wellbeing Days Annually
· Birthday Leave
· Wedding Leave
· Health Insurance
· End-of-year discretionary bonus
· Staff Discounts:
Hospitality: 25% off dining

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To apply for this job email your details to jobs@cuttingedgerecruit.com.