Website Cutting Edge Recruitment
CuCutting Edge Recruitment: Building F&B Teams Across Asiating Edge Recruitment: Building F&B Teams Across Asia
Shape the Experience Behind One of Chiang Mai’s Most Exciting Modern Restaurants!
About the Restaurant:
Set in the creative and ever-evolving dining scene of Chiang Mai, this is a modern restaurant built around great food, fun design, genuine hospitality, and a strong sense of place.
The cuisine is contemporary, creative, and expressive — sophisticated without being overly formal. The atmosphere is stylish and relaxed, bringing together local character, international influences, and a fresh approach to dining.
We are looking for a Restaurant Operations Manager who understands that great hospitality is about more than simply getting the details right. It is about creating an environment where the team enjoys coming to work, guests feel genuinely welcomed, and every part of the experience flows naturally.
About the Role:
As Restaurant Operations Manager, you will be at the heart of the daily operation, working closely with the owners, culinary team, and front-of-house team to ensure the restaurant consistently delivers an exceptional guest experience.
You will take ownership of the restaurant’s day-to-day performance — balancing people, service, standards, and commercial results while maintaining the relaxed and distinctive character that makes the restaurant special.
This is a hands-on leadership role for someone who enjoys being present on the floor, leading by example, solving problems quickly, and building a team that takes genuine pride in what they do.
Key Responsibilities:
- Lead and oversee the daily front-of-house and restaurant operations.
- Create a warm, professional, and memorable guest experience.
- Lead, motivate, coach, and develop the restaurant team.
- Build a positive, respectful, and high-performing workplace culture.
- Establish and maintain service standards while allowing the team to remain natural and authentic.
- Work closely with the kitchen and management team to ensure smooth communication and service flow.
- Manage staffing, scheduling, training, briefings, and team performance.
- Monitor restaurant operations, guest feedback, and service quality, identifying opportunities for improvement.
- Oversee stock control, purchasing, wastage, and operational costs.
- Support budgeting, sales targets, and other key commercial objectives.
- Ensure health, safety, hygiene, and operational standards are consistently maintained.
- Handle guest concerns with professionalism, empathy, and sound judgement.
- Support events, special dinners, collaborations, and other restaurant initiatives.
- Help continuously refine systems and processes as the restaurant grows.
- Represent the restaurant’s values and personality both within the team and with guests.
Qualifications & Experience:
- Proven experience in restaurant management, operations, or a senior hospitality leadership role.
- Strong understanding of modern restaurant service and guest experience.
- Natural leadership skills with the ability to inspire, coach, and develop a diverse team.
- Excellent communication and interpersonal skills.
- Confident decision-maker who stays calm and solutions-focused under pressure.
- Strong organizational and time-management skills.
- Commercial awareness and an understanding of restaurant costs, labour, and profitability.
- High attention to detail without losing sight of the bigger picture.
- Genuine passion for food, hospitality, people, and creating memorable experiences.
- Comfortable working in a fast-paced, creative, and evolving environment.
- A hands-on approach — willing to lead from the floor rather than from behind a desk.
- Fluency in English is required; Thai language skills are an advantage.
- Experience in a contemporary, independent, boutique, or high-quality restaurant environment is highly desirable.
What We’re Looking For
- Minimum of 3 years of experience in restaurant management or a senior hospitality role.
- Proven experience managing daily restaurant operations in a quality dining environment.
- Strong leadership, coaching, and team management skills.
- Excellent understanding of restaurant service standards and guest experience.
- Strong organizational, problem-solving, and decision-making abilities.
- Experience with staff scheduling, training, cost control, and operational planning.
- Good understanding of restaurant financials, inventory, and labor management.
- Excellent communication and interpersonal skills.
- Hands-on, positive, and guest-focused approach to leadership.
- Ability to perform effectively in a fast-paced and dynamic environment.
- Genuine passion for food, hospitality, and creating memorable experiences.
- Fluency in English is required; Thai or additional languages are an advantage.
Why Join Us?
- Be part of something distinctive — Join a modern Chiang Mai restaurant with a strong creative identity and a clear sense of place.
- A leadership role with real influence — Have a genuine voice in how the restaurant operates, develops, and grows.
- Creative and collaborative environment — Work alongside a passionate team that values ideas, initiative, and fresh thinking.
- People-first culture — Help build a workplace where talented people can learn, grow, and enjoy coming to work.
- Room to grow — As the restaurant evolves, there will be opportunities to take on greater responsibility and develop your career.
- Great lifestyle in Chiang Mai — Live and work in one of Thailand’s most exciting, creative, and culturally rich cities.
- Make an impact every day — Your leadership will directly shape both the guest experience and the culture of the team.
This is an opportunity for an ambitious hospitality professional to play a key role in shaping a restaurant that is serious about food, relaxed about hospitality, and passionate about people.
If that sounds like the kind of restaurant you would be proud to lead, we’d love to hear from you.
To apply for this job email your details to jobs@cuttingedgerecruit.com.