Designation: IT Support Staff

Job Purpose: 

IT Support is responsible to aid, providing maintenance and support regarding the IT needs of the royal family inside their home.

IT Support Staff Key Accountabilities:

• Responsible to perform regular check-ups or inspections in networking devices, AV infrastructure, and other IT/AV related peripherals.
• Provides technical assistance and troubleshooting on hardware/software issues.
• Ensure printer management configuration and other scanning devices.
• Setting up Apple devices (Laptop, IPAD, Mobile phones & Apple TV) and AV systems including other peripherals
• Doing backup & restoration of IOS platform devices if required
• Setting up projectors, and sound systems as per request. Setting up gaming devices for the kids for their personal use & Events.
• Installation & updating of application software as required with management approval.
• Setting up the operating system (windows XP,7,8 & 10,11 & MAC OSX)
• Assist in the actual events for technicalities and sometimes printing/laminating/labelling
• Perform any other related duties as required and asked by the reporting manager.

Qualifications:

• Bachelors degree in Computer Science, Computer Engineering, or a relevant field.
• 2-5 years experience as an IT support specialist
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• English, Arabic, and/or Korean language proficiency is highly preferred but is not a requirement.

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