Website Cutting Edge Recruitment
Cutting Edge Recruitment: Building F&B Teams Across Asia
✨ Elevate a luxury dining experience and lead service excellence in one of Malaysia’s most refined culinary destinations.
About the Restaurant:
A premier fine-dining destination in Malaysia, this upscale restaurant showcases a refined blend of contemporary Japanese cuisine and modern culinary artistry. Renowned for its elegant ambiance, meticulous attention to detail, and exceptional guest experiences, the restaurant caters to a sophisticated and diverse clientele, including local patrons and international guests.
With a strong emphasis on precision, innovation, and authenticity, the venue upholds the highest standards of service excellence while offering a dynamic and high-performance environment for hospitality professionals.
About the Role:
The Head Waiter is a senior front-of-house leader responsible for overseeing service operations and ensuring a seamless, high-quality dining experience in a premium fine-dining restaurant in Malaysia. This role requires strong floor leadership, attention to detail, and the ability to maintain exceptional service standards during high-pressure service periods. Working closely with management and kitchen teams, the Head Waiter ensures smooth coordination, staff guidance, and an outstanding guest experience at all times.
Key Responsibilities:
- Supervise and coordinate all front-of-house service activities during shifts.
- Lead pre-service briefings, ensuring team alignment on menu knowledge, daily specials, and service standards.
- Train, mentor, and continuously develop service staff to uphold fine-dining excellence.
- Monitor the guest journey throughout service, anticipating needs and ensuring a memorable dining experience.
- Provide attentive and personalized service to VIP guests with professionalism and discretion.
- Manage reservation flow in coordination with the host team to optimize table turnover without compromising service quality.
- Handle guest feedback and concerns promptly, ensuring effective resolution and service recovery.
- Collaborate closely with kitchen and bar teams to ensure smooth and timely service delivery.
- Maintain high standards of grooming, hygiene, and presentation among service staff.
- Oversee table settings, dining room cleanliness, and adherence to brand standards.
- Support inventory control of service equipment, ensuring availability at all times.
- Assist management with scheduling, shift planning, and manpower allocation.
- Ensure compliance with Malaysia’s health, safety, and hygiene regulations.
- Monitor staff performance and provide constructive feedback and evaluations.
- Identify opportunities to enhance service efficiency and guest satisfaction.
- Promote a strong culture of teamwork, professionalism, and service excellence.
Qualifications:
- Proven experience in a supervisory or Head Waiter role within fine dining or luxury hospitality.
- Strong leadership skills with the ability to guide and motivate a diverse team.
- Excellent communication, interpersonal, and organizational skills.
- Solid knowledge of fine-dining service etiquette and standards.
- Ability to remain composed and solutions-driven in a fast-paced environment.
- Strong attention to detail with a guest-centric approach.
- Familiarity with Japanese cuisine concepts is an advantage.
- Fluency in English is required; additional languages are a plus.
Key Competencies:
- Leadership and team management.
- Guest experience excellence.
- Operational efficiency.
- Attention to detail.
- Problem-solving and conflict resolution.
- Time management and adaptability.
Why Join Us:
- Opportunity to be part of a prestigious fine-dining establishment in Malaysia.
- Exposure to international standards of service excellence.
- Career growth within a structured and professional environment.
- Collaborative, high-performance, and culturally diverse team.
To apply for this job email your details to jobs@cuttingedgerecruit.com.