Website Cutting Edge Recruitment
Cutting Edge Recruitment: Building F&B Teams Across Asiating Edge Recruitment: Building F&B Teams Across Asia
We are seeking a passionate, service-oriented and detail-driven Restaurant Supervisor to support the daily operations of a Michelin-starred fine-dining restaurant and lead the service team in delivering an exceptional dining experience.
The successful candidate will work closely with the Restaurant Manager and management team to oversee restaurant operations, supervise service staff, maintain exceptional service standards and ensure that every guest receives warm, professional and personalised hospitality.
Beyond operational excellence, the Restaurant Supervisor must possess a genuine appreciation for food, wine and culinary storytelling. You will be expected to understand the restaurant’s culinary philosophy, confidently communicate the inspiration behind its menus and guide guests through their dining journey with knowledge, sincerity and attention to detail.
This role is suited to an individual who leads by example, thrives in a high-performance hospitality environment and is committed to developing both people and service standards.
Responsibilities:
- Deliver warm, attentive and personalised hospitality throughout every stage of the guest journey, from arrival and seating to the final farewell.
- Anticipate guest needs and ensure that service is seamless, discreet, polished and consistent with the restaurant’s fine-dining standards.
- Build rapport with guests while maintaining appropriate professionalism, discretion and sensitivity.
- Recognise special occasions, guest preferences and individual requirements to create thoughtful and memorable experiences.
- Handle guest feedback, requests and service recovery situations with empathy, confidence and sound judgement.
- Maintain strong awareness of the dining room, ensuring that guests feel comfortable, valued and well attended to at all times.
- Uphold the restaurant’s standards of presentation, etiquette, timing and attention to detail.
- Communicate the stories and inspirations behind dishes, highlighting their Chilean heritage, South Pacific influences and Japanese ingredients where relevant.
- Demonstrate confidence in recommending dishes, menu options and suitable beverages based on guest preferences.
- Maintain up-to-date knowledge of menu changes, seasonal ingredients, daily specials and ingredient availability.
- Work closely with the culinary team to ensure accurate communication between the kitchen and front-of-house team.
- Conduct pre-service briefings covering reservations, guest profiles, menu updates, dietary requirements, service assignments and operational priorities.
- Monitor table allocation, seating flow, course pacing and service timing throughout each shift.
- Ensure reservations, seating arrangements and special requests are managed accurately and efficiently.
- Oversee opening and closing procedures, including the preparation and reset of the dining room, service stations and equipment.
- Ensure the restaurant, table settings, uniforms and service areas consistently meet presentation and cleanliness standards.
- Maintain accurate operational records and complete shift handovers, reports and other administrative tasks as required.
- Identify operational challenges and implement practical improvements in consultation with the management team.
Requirements:
- Diploma or certificate in Hospitality Management, Food and Beverage Service or a related discipline is preferred.
- Strong knowledge of fine-dining service etiquette, table service, guest engagement and restaurant operations.
- Good understanding of food and beverage pairing, with wine knowledge or relevant beverage training considered an advantage.
- Ability to communicate menu details, ingredients and culinary concepts clearly and confidently.
- Excellent interpersonal, communication, organisational and problem-solving skills.
- Ability to remain composed and attentive during busy services while maintaining consistent standards.
- Strong attention to detail, professional presentation and a guest-first mindset.
- Proficiency in English is essential; additional languages are an advantage.
To apply for this job email your details to jobs@cuttingedgerecruit.com.