Assistant Store Manager Job Description

The Assistant Store Manager is a sales and service focused role, leading the team through coaching and empowerment to deliver company KPI’s in line with our Vision and Values.

Responsibilities:

• Ensure the floor meets and exceeds the company standards and targets
• Coordinate, supervise, and oversee the planning, organizing, and delegating of work among team
• Coach and develop a strong sales team with a passion for delivering a sense of pleasure to all our customers. Lead by example, achieving at least 70% of your time on the sales floor coaching, mentoring, and developing your team.
• Complete and deliver monthly 1 to 1 reviews in line with Company Objectives, Vision, and Values, using this time to set and review individual objectives.
• Communicate effectively and relay all appropriate developments on the floor to team members
• Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department.
• Oversee and ensure (alongside VM) that all visual merchandising standards are executed and adhered to in order to ensure a superior customer and brand experience.
• Ensure adherence to company policies, controls, and standards (e.g. due diligence, H&S, Security, Maintenance, cleanliness, cash handling, uniform etc.)
• Monitor and maintain inventory, follow up on discrepancies and ensuring full stock availability to customers at all times.
• Develop strong working relationships both with internal and external stakeholders to be able to work collaboratively on key commercial decision.
• ·Work with all areas of the host operational team to ensure compliance across all areas of the business

Key Behaviours:

• Demonstrates key leadership qualities at all times
• Lead and inspire the team to deliver the business goals on a daily basis
• Solid interpersonal and communication skills
• Ability to build and nurture relationships across all areas of the business involving the right people at the right time.
• Ability to think quickly and rationally to ever-changing situations.
• Demonstrate the desire and curiosity to become an expert within your role and the wider business.
• Conveys a positive outlook and approach, even in stressful situations. able to remain calm and find the correct solution
• Demonstrate a sense of urgency in taking action and executing tasks.
• Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department

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Chef de Cuisine

To assist the Executive Chef in creating optimum customer satisfaction by providing the highest standard of food quality and presentation at the same time maximizing the profit margins through effective management of all kitchen functions.

Chef de Cuisine Responsibilities:

• Direct and control all subordinate kitchen staff to ensure that all day-to-day operational matters and handled on time and guest expectations are met.
• Coordinate with outlet managers to ensure that specific restaurant operations function efficiently and on time.
• Prepare duty rosters as directed an plan the manning wisely.
• Monitor the consistency of preparation and presentation in all food production areas to ensure that they conform to the requisite standards.
• Liaise with purchasing and suppliers to ensure that all food items orders are delivered and are of the appropriate quality at the most competitive price.
• Conduct periodic checks of all food delivery and storage areas to ensure the quality of food and standard of hygiene are maintained.
• Assist in the implementation of the annual promotion plan and menu change cycle.
• Assist in menu panning as directed and utilizes sales analysis and menu engineering techniques accordingly
• Assist in maintaining standards of hygiene and cleanliness in all kitchen and related areas.
• Assist in the controlling and monitoring of all kitchen expenses.
• Prepare and submit reports as directed by supervisors.
• Conduct frequent kitchen and back-of-the-house checks ensuring mise-en-place, production procedures, repair and maintenance, employee grooming and manning levels are in order to take appropriate action where necessary.
• Assists in the selection, training, and evaluation of subordinate employees

Chef de Cuisine Qualifications:

• 5-7 years in the industry and a minimum of 2 years in a similar capacity
• College education background or advanced secondary education or certificate
• Good innovation and inspired team player, passionate about food gastronomy
• Reasonable English language skills
• Sound organizational skills
• Ability to lead, motivate, and develop a team of individuals
• Able to handle demanding workload with quality
• Sound knowledge of working practices in the kitchen
• Sound interpersonal skills required. Interacts principally with colleagues and very occasionally with guests

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Finance Director

The Finance Director will lead the company’s group finance team in all finance and accounting activities. They will assist the CEO & Founder with leadership of the wider business, and work cross-functionally with the other leaders in the business to progress the group towards its wider commercial goals.

The company consists of member clubs in Singapore, Hong Kong and Bali. Further projects are expected to create significant growth in the group in the short term.

Finance Director Duties and Responsibilities

• Lead all finance functions, across Singapore, Hong Kong and Bali.
• Cross-functional leadership with the management teams in all markets.
• Get involved outside of the Finance Team and maintain connections with other departments within the Group.
• Build relationships with key business partners.
• Work across departments, and with executive leadership, and to drive business goals on a day-to-day basis.
• Assist CEO and Founder with new project development, pitching and execution.
• Manage all aspects of day-to-day Accounting, covering General Ledger, AR (aka Membership Finance), AP, and all internal and external Reporting.
• Lead the creation of monthly, quarterly, and annual Forecasts for the Group, and the reporting of delivery against them.
• Display and inculcate expertise with business systems, to drive their effective use as a key reporting, control, and analytical tool.
• Support and demonstrate our brand’s vision, mission, and core values always, demonstrating and leading with integrity, accountability, and a commitment to success.
• Lead the recruitment and selection of finance team members.
• Maximize the effectiveness of the team members by developing each of their skills and abilities through appropriate training, coaching, and/or mentoring.
• Ensure that the club is adhering to all Company Finance Policies and Procedures, and relevant accounting standards.
• Ensure that government-stipulated associate and tax legislations are followed.
• Ensure that an organized, up-to-date filing system is maintained for all financial records.
• Responsible for ensuring that all internal and external and governmental reports are compiled accurately and submitted in a timely manner.

Finance Director Requirements

• Minimum 8 years of relevant experience in a success-oriented environment.
• Experience working cross-departmentally to drive commercial action.
• CA / ACCA / CPA / CIMA qualified or equivalent.
• Able to prioritize tasks and meet deadlines.
• Experience in developing reports and reporting against them.
• Good exposure to different financial systems for accounting, project management, and group reporting.
• Strong team player with a proactive attitude, good interpersonal skills, and an analytical mind.

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates

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Role Purpose:

A key partner with the General Manager APAC to implement the Customer Experience, Sales Potential and Growth Strategy for the Hong Kong & APAC. The Retail Operations Manager is responsible for all Retail Operations, including Merchandising, Logistics and Warehousing with effective collaboration with key stakeholders to ensure the smooth running of the business.

Retail Operations Manager – Key Accountabilities:

• Work to deliver a culture of selling excellence where every member of the team is working to identify and meet the needs of the customers.
• Own and drive performance of stores in line with company growth targets, identifying opportunities.
• Champions the ongoing evolution of the Customer Experience through positively challenging direct reports and retail teams
• Update your management team on business performance, new initiatives, and other pertinent issues.
• Chair meetings with your managers, weekly updating on all KPIs and Store Communications
• Take ownership of the weekly trade report and feedback key indicators for the week to the executive team and wider business
• Ensure adherence to company policies, controls, and standards (e.g. due diligence, H&S, Security, Maintenance, cleanliness, cash handling, dress code standards etc.)
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what competitors are doing.
• Responsible for all aspects of inventory management and supply chain activity to ensure excellent availability.
• Work closely with the UK Buying, Merchandising, and Logistics teams — strong influencing and negotiation skills will be necessary in the role.

Retail Operations Manager – Key Performance Indicators:

• Continually drive trading performance: Sales V Plan, Sales V LY, utilizing Productivity Reports to drive the best performance.
• Demonstrate key leadership qualities that inspires teams to deliver.
• Solid interpersonal and communication skills with the ability to influence outcomes with all key stakeholders.
• Demonstrate the desire and curiosity to become an expert curator and editor within your role and the wider business.
• Convey a positive outlook, be calm and controlled when under pressure.
• Demonstrate a sense of urgency in completing actions and executing tasks.
• Effectively build rapport in order to get the best solution and deliver results.
• Acts as an ambassador for the brand and exhibit passion in all aspects of the role.

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Job Title: Group Operations Manager / Restaurant General Manager

Group Operations Manager — Job responsibilities:

• Develop and implement strategic plans to achieve revenue and profitability targets
• Identify market trends, competition, and customer preferences to make informed decisions
• Oversee daily restaurant operations
• Maintain cleanliness and hygiene standards with compliance with health and safety regulations
• Create and manage budgets, monitor financial performance, and control costs
• Implement pricing strategies and inventory control measure to maximize profits
• Collaborate with Head chef to design menus that ensure quality, variety, and cost effectiveness
• Set and maintain high standards for customer service and guest satisfaction
• Address customer feedback and complaints promptly
• Ensure that all offerings served meet the company’s standards
• Support and follow instructions provided by the director and reporting management
• Arrange and provide data for internal analysis and meetings
• Use professionalism and role-playing to build strong team dynamics and leadership among all departments.
• Adaptable and available with working schedule during the year’s busiest time
• The group operations manager’s attendance on weekends, public holiday, and festive days is essential
• Ensure that the restaurant is in perfect condition before and after each daily shift

Group Operations Manager — Job Requirements:

• Multiple years of prior management experience in 2 or 3 Michelin starred restaurants
• Excellent skills communication
• Advanced English level
• Knowledge of F&B trends and industry best practices

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Bartender — Job Description

Our elegant dining room and beautiful cocktail bar has all the hallmarks of a great restaurant where the ambience is one of understated sophistication, outstanding food and beverage and impeccable service. This topped with one of the best 180 degree views of Victoria Harbour in Hong Kong (bar-facing, unbeatable view from the office!) As a restaurant and bar covering three different services throughout the day plus events, our ideal candidate’s main focus will be on the bar while willing to help and learn across the floor and bartender sections. This is a multi-disciplinary role and as such you will gain varied experience.

Every person in our team plays a valuable part in ensuring we continually strive to be better and make a significant contribution in driving the success of the business. Our Front of House team embodies these values as the first point of contact for all customers.

Bartender — Requirements:

• Motivated to deliver excellent service
• A passion for contemporary mixology, luxury cuisine and fine wines
• Ability to work closely with others

A good knowledge of wine and tea would be beneficial but not a pre-requisite as training will be provided.

Benefits:

• A day off for your birthday
• Healthcare
• Attendance Bonus
• Mandatory Provident Fund
• 5 working days per week
• Generous staff discount
• Meal whilst on duty
• End of Year bonus
• 16-20 days annual leave

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Sales Associate Job Highlights

• Have a welcoming personality
• Previous experience in a retail environment
• Fully flexible to work varying shifts

Sales Associate Job Description

Working within a fast paced team, our Sales Associate will be confident, and have a welcoming personality. You will be a flexible and adaptable team member with proven experience that you can deliver excellent customer service to all types of customers, consistently.

Previous experience in a retail environment would be highly advantageous. Excellent communication and interpersonal skills are necessary and you should be fully flexible to work varying shifts, including weekends, 5 days per week.

In return, we off some fabulous benefits:

• 16 -20 days Annual Leave
• 5 working days per week
• Birthday Leave, Volunteering leave and Marriage leave
• Healthcare
• Attendance Bonus
• Mandatory Provident Fund
• End of year bonus
• Commission
• Staff meal
• Dining staff discount

If this sounds like you, please apply today.

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Job Highlights

• Fasted paced responsible for stock management
• Previous experience in a retail environment
• Fully flexible to work varying shifts

Job Description

Working within a fast paced team, our ideal Retail Replenishment Associate will have good communication skills, be a team player, and fast learner with basic computer knowledge (Excel, Email, etc), preferably with replenishment experience. The Replenishment Associate will be responsible for ensuring proper maintenance of store inventory. This includes replenishing items that have sold out on the sales floor, receiving, and processing items as they arrive and preparing them to the shop-floor.

You should be fully flexible to work varying shifts, including weekends, 5 days per week.

In return, we off some fabulous benefits:

• A day off for your Birthday
• Commission
• Healthcare
• Attendance Bonus
• Mandatory Provident Fund
• 5 working days per week
• Generous staff discount

If this sounds like you, please apply today!

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Restaurant Manager Responsibilities:

• Work in partnership with the General Manager to ensure the restaurant meets and exceeds the standards and targets
• Coach and develop the Assistant Managers/Head waiters/ess and teams to ensure efficiency and leading by example
• Update the management team on business performance, new initiatives, and other pertinent issues
• Visible in the restaurants, giving support as needed.
• Work with your teams to ensure a smooth Restaurant Operation that delights our guests
• Chair regular meetings with the teams
• Communicate and work with the General Manager to own the restaurant highlights, lowlights, opportunities, and risks for the period
• Complete and deliver monthly one to one reviews in line with Company Objectives, Vision and Values, using this time to set and review individual objectives
• Communicate effectively, in a way that the teams are empowered and involved in all appropriate developments across the business
• Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department
• Ensure adherence to company policies, controls, and standards (e.g. due diligence, cleanliness, cash handling, H&S, dress code standards etc.)
• Oversee the stock count on the Sunday of period end and input into the system – double check on the Monday
• Ensure wastage and transfers have been accurately captured for the period and given to the procurement team on a weekly basis

Restaurant Manager Requirements:

• Excellent interpersonal skills for diplomatically handling staff and customers
• Ability to lead and motivate a team of staff
• Ability to cope under pressure in a fast-paced environment
• Good business awareness for achieving successful performance
• Strong written and oral communication skills for managing business administration and personnel matters
• Strong planning and organisational skills to run a streamlined operation
• Ability to work independently and make decisions confidently
• Problem-solving ability, to resolve issues as they arise
• Flexible and hands-on approach to work.

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Job Highlights

• Have a welcoming and engaging personality
• Experiences in customer services
• Fully flexible to work varying shifts

Job Description

We are looking for a passionate and experienced customer service professional to join our Retail Host team. With the overall goal of delivering a seamless and personable customer experience, our Retail Host will guide and entertain our customers and guests with confidence, warmth, and professionalism.

Key Accountabilities:

• Provide a personal assistance with shopping experience: helping the guests to navigate the store and support to find suitable products across the floor
• Deliver excellent customers service encouraging working relations and network in order to build a client base
• Actively seek casual engagement of guests (getting the lift, offering basket, greet passer-by, wayfinding)
• Help to navigate the ‘hampers world’ and ‘build your own hamper’
• Manage customer’s flow in busy areas
• Promote our products through tasting and sampling
• Help to organise (local) deliveries or taxi call
• Able to process all sales transactions including Gift Cards and Tax Refund
• Drive fresh order / Home delivery
• Support store events and history tours
• Process drink orders for the bar
• Maintain impeccable standards of presentation
• Organise appropriate training for the team

Further to this, our Retail Host will possess:

• Strong communication skills
• Energy and an understanding of pace within a busy retail environment
• Ability to work under pressure and prioritise projects
• Create and deliver an extraordinary customer experience
• Respond effectively to customer complaints and ensure follow up action is taken to prevent reoccurrence

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